Introduction
At Fareo, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our website, products, or services (collectively, "Services").
By using our Services, you consent to the collection, processing, and use of your personal information as described in this policy. You may withdraw consent or exercise your rights by contacting us as outlined below.
We may update this policy periodically. Please review it regularly to stay informed of any changes. We will notify you of significant updates via email or through our website.
Types of Personal Information We Collect
We collect the following types of personal information when you interact with our Services:
| Data Category | Description |
|---|---|
| Identity Information | First name, last name, date of birth, gender, passport number, or similar identifiers. |
| Contact Information | Billing address, email address, phone numbers. |
| Financial Information | Payment card details or bank account information. |
| Transaction Information | Details about bookings, payments, or services purchased. |
| Technical Information | IP address, browser type, device information, operating system, and other technical data. |
| Usage Information | Information about how you use our website or Services, such as pages visited, time spent, and interactions. |
| Marketing and Communications | Preferences for receiving marketing messages and communication choices. |
| Customer Support Information | Inquiries or details provided when contacting our support team. |
Note: We do not collect sensitive data such as race, ethnicity, religious beliefs, sexual orientation, health, or criminal records.
Children’s Privacy
We do not knowingly collect personal information from children under 16, except when necessary for travel arrangements. If we learn a child has provided personal information, we will delete it. Parents or guardians can contact us to request deletion of such data.
Failure to Provide Information
If you choose not to provide required personal information, we may be unable to provide certain Services, such as processing bookings. We will inform you if this occurs.
How We Collect Your Information
Information You Provide
We collect information you voluntarily provide, such as when you create an account, make a booking, fill out forms, or contact customer support. This may include your name, email, payment details, or travel preferences.
Information from Third Parties
We may receive information from third parties, such as social media platforms (e.g., Facebook or Google), when you link accounts to our Services. This may include your name, email, or profile picture.
Automatically Collected Information
We collect technical data, such as your IP address, device type, browser settings, and website usage, automatically when you use our Services.
Cookies
We use cookies to enhance your experience and track website usage. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use your personal information to:
- Provide and improve our Services, such as processing bookings and personalizing your experience.
- Process payments and communicate about your transactions.
- Send promotional messages (with your consent) or administrative notifications, such as booking confirmations or policy updates.
- Respond to customer inquiries and provide support.
- Detect and prevent fraud or unauthorized activities.
- Analyze usage to improve our website and Services.
You may opt out of marketing communications by clicking the "unsubscribe" link in emails or contacting us.
Sharing Your Information
We share your personal information with:
- Service Providers: Third parties, such as airlines or payment processors, to fulfill your bookings or process payments.
- Business Partners: Trusted partners who assist with website hosting, analytics, or customer support, under strict confidentiality agreements.
- Legal Authorities: When required to comply with laws, regulations, or legal requests.
We do not sell your personal information to third parties. Non-personal, aggregated data may be shared for marketing or analytics purposes.
Third-Party Links
Our website may contain links to third-party sites with their own privacy policies. We are not responsible for their practices.
Your Rights
You have the right to:
- Access: Request a copy of your personal information.
- Correct: Update inaccurate or incomplete data.
- Delete: Request deletion of your data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications.
- Restrict or Object: Limit or object to certain data processing activities, where applicable.
To exercise these rights, contact us at customercare@fareo.online. We may verify your identity before processing requests.
Data Security and Retention
We use industry-standard security measures to protect your information. We retain your data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
California Privacy Rights (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect, use, or share.
- Request deletion of your personal information, subject to exceptions.
- Opt-out of the sale of personal information (we do not sell your data).
- Non-discrimination for exercising your rights.
In the past 12 months, we have collected identifiers, contact information, transaction data, and usage data for business purposes, such as fulfilling bookings and improving Services. We share this data with service providers and partners as described above. To exercise your CCPA rights, contact us at customercare@fareo.online.
EU/EEA Privacy Rights (GDPR)
For users in the EU/EEA, we process your data based on:
- Your consent (e.g., for marketing).
- Contractual necessity (e.g., to process bookings).
- Legitimate interests (e.g., improving Services or preventing fraud).
- Legal obligations.
You may request access, correction, deletion, restriction, or data portability, or object to processing. Contact us at customercare@fareo.online.
WhatsApp Communication
With your consent, we may use WhatsApp to send booking confirmations, travel updates, or customer support messages. We collect your phone number and booking details for this purpose. We do not use WhatsApp for marketing unless you explicitly agree.
Data is shared with Meta Platforms Ireland Ltd. (WhatsApp provider) under a data processing agreement. For EU/EEA users, data transfers outside the EEA are protected by Standard Contractual Clauses. You can opt out by replying “STOP” to any message or contacting us.
We retain WhatsApp data for up to 3 years for compliance purposes.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notices. Continued use of our Services after updates indicates your acceptance of the revised terms.
Contact Us
For questions or to exercise your privacy rights, contact us at:
Fareo
1145 E 35TH STREET, APT 7K, BROOKLYN, NY 11210, United States
Email: customercare@fareo.online
Phone: +1 (877) 713-0677